FAQS

Is stand-by seating available?

No, due to the restraints of keeping and on-time sailing schedule and the varying arrival times of guest, we are unable to provide any stand-by seating should a sailing be sold out in advance. Once a trip is fully booked, we cannot sell any additional tickets. We recommend if you’re planning a trip, to purchase tickets at your earliest convenience online or through our free mobile app. Walk-up availability for any particular trip is not guaranteed.

Are pets allowed onboard?

Service animals are allowed on board. Other pets may be allowed on board the ferry on a case by case basis. For more information please call our customer service number at 727-273-5932.

When can I purchase tickets?

Tickets are available for purchase any time online at thecrossbayferry.com or through our FREE mobile app. To download, visit the iTunes or Android Marketplace and search cross bay ferry. Tickets purchased online or on our mobile app can be changed or modified through the point of purchase. (ie web portal, app) 

Our ticket window is manned 1 hour before the first scheduled departure on any given day. Tickets purchased at the ticket window cannot be modified or used for a different time/date. We cannot refund or replace any lost or unused tickets. All sales are final.

What is the Mission of the Cross-Bay Ferry?

The mission of the Cross-Bay Ferry is to provide Tampa Bay area residents and visitors with water transit service and passenger ferry technology.

What type of ferry is it?

The ferry is a twin-hull aluminum catamaran that provides a stable and comfortable ride.

What is the name of the ferry?

Provincetown III

How large is the ferry?

The vessel is 98 feet long and 33 feet wide. The ferry is a dual-hull catamaran design that provides for comfort and stability.

How many guests can the ferry carry?

The ferry is certified to carry a maximum of 149 guests with ample interior and exterior seating.

What is the operating speed of the ferry?

The ferry can comfortably cruise at 29 knots, (33mph), but the actual operating speed will vary.

Who inspects and certifies the ferry?

The ferry is inspected and certified by the United States Coast Guard.

Where was the ferry manufactured?

The ferry was proudly manufactured in the United States – in Somerset, MA.

Can I bring my bike?

Yes, there are facilities for standard 2-wheel bicycle storage on the ferry. Guest must be able to handle their own bicycles; crew cannot assist with the loading and unloading of bicycles. A maximum of 30 bicycles can be carried. We cannot accept recumbent, tandem, tricycles, bicycle carriages or segways. [The additional cost for bicycles is $1.00 one way.]

* A “Bikes Ride Free” promotion is in place during November and December of 2018, but these bicycles still need tickets / reservations to be allowed on the ferry.

Can the ferry accommodate guests with disabilities?

Yes, reasonable accommodations can be made for guests with disabilities.  The vessel is laid out in a manner that supports ADA needs. Please contact Customer Service department prior to planning your trip for additional information at 727-317-9885

Can strollers be taken on board?

Yes, strollers are easily accommodated and there is no additional fee.

Is there food service on the vessel? What amenities are offered?

Yes, there is limited food service which is revised and enhanced as guest tastes warrant.

Coffee, tea, soft drinks, and water are available.  Also, beer, wine and limited cocktails are available to guest who are of legal age and have a valid photo I.D.

Passengers are not allowed to bring their own alcohol onto the vessel. This is strictly forbidden.

Are there restrooms on the vessels?

Yes, the ferry is equipped with two “heads” (restrooms) on the main deck. One restroom supports ADA use.

Is smoking allowed on the ferry?

 No, there is no smoking on the ferry in any location at any time.

Is there outdoor seating?

Yes, the vessel is equipped with ample outside seating on the main and upper decks.

How long does it take to disembark all guests?

Five minutes is allowed to unload the vessel and another 10 minutes to load.  A total of 30 minutes is normally provided to “turn” the vessel which allows additional time to handle bicycles, luggage and prepare the vessel for the next departure.

All guests must be ticketed and ready for loading 20 minutes prior to departure. All ticket sales cease 5 minutes prior to sailing in order to complete the loading process.

Is luggage allowed on the ferry?

Yes, two (2) hand-carry items (e.g. suit cases) and one (1) small personal item (e.g. purse or lap top) may be carried on board at no additional charge – provided:

  • The guest can carry on the items (in a single trip) and
  • The carry-on items are commercial luggage (duffle bag, backpack, suitcase)

What are examples of items that cannot be carried on?

Examples of items that cannot be carried on include (but are not limited to):

  • Coolers
  • Fish boxes
  • Trash bags
  • Dive tanks
  • Bee hives

Where is the carry-on luggage stored?

Carry-on luggage is stowed in dedicated luggage areas on the main and upper decks.  Guests may keep small personal items (e.g. purse, lap-top, small back pack) with them, but for safety reasons all other luggage must be kept in the storage areas.

What about firearms?

Firearms cannot be carried on board the vessel, except by law-enforcement personnel that are on duty or as otherwise permitted by state law.

What if I have hazardous materials?

Under no circumstance may any hazardous materials be brought onto the ferry as, or within, carry-on items.

Is WiFi access available?

Guests can utilize their own personal device to access their cellular network connection.

Can laptop computers be charged on board?

The ferry has limited A/C receptacles on board.  Access to these is available on a first-come, first serve basis, and is limited by one’s seat location on the ferry.

Where will the ferry dock at night?

The ferry will Home Port and overnight St. Petersburg.

How long will the ferry run this season

The ferry runs from November 2, 2018 through April 30th, 2019. The ferry will operate seven days a week except for Holidays. Please check the schedule on our website for the latest information.

What are the sailing times?

Please check the schedule & rates page for the most up-to-date schedule.

How long does the transit take?

The regular crossing time is scheduled at approximately 50 minutes.  Weather and traffic conditions can impact the transit time. All guests must be ticketed and ready for loading 20 minutes prior to departure. All ticket sales cease 5 minutes prior to sailing in order to complete the loading process.

Are Children allowed on the ferry without adult supervision?

A person must be 15 or older to ride the ferry on their own.  Children ages 14 and under must be accompanied by an adult.  All guests, including children under 3, require a ticket to board the ferry

Can you ride the ferry roundtrip?

Yes, all guests will be asked to exit upon arrival, so that the crew can clean the vessel. Returning guests will line up to board the vessel on a first-come, first-served basis. Departing and returning tickets must be purchased separately, but may be purchased at any time from any ticketing platform.

What landing sites are being used?

In St Pete the landing site is in the North Yacht basin, adjacent to the Vinoy and St. Petersburg Museum of History.  In Tampa the landing site is behind The Florida Aquarium in Channelside.

Is there service on the weekends?

Yes, service is provided seven days a week, except Holidays.   Please check the schedule on our website for the latest information.

Will there be reserved seats?

No, but a guest can make a reservation and purchase a ticket for a specific sailing time on a specific date.

How many ferries will serve the route?

There is one vessel that will serve the route during the Ferry Season.

Can the ferry be booked for special events?

The ferry may be available for some special events.  Please contact our Guest Services department and watch our website for information.

Do you accept credit cards?

Yes, we accept Visa and MasterCard. We do not accept American Express or Discover.

Where can tickets be purchased?

Single use tickets can be purchased at our ticketing windows at the ferry landing sites, online and via your mobile device through the FREE Cross-Bay Ferry app.

All guests must be ready for loading 15 – 20 minutes prior to departure. Ticket sales cease 5 minutes prior to sailing in order to complete the loading process.

FARE STRUCTURE

Adult fare                                                      $8.00

Youth fare                                                     $ 6.00

Children under three (3) years                                 Free

Ages 3 through 12.  Must be accompanied by an adult.  Proof of age and/or student I.D. may be required.

At the time of boarding, guests are required to present the ticket with the QR code (as opposed to the receipt) if the ticket was purchased online in advance.

Can I bring alcoholic beverages onboard?

No, but the ferry does offer a full service bar serving beer, wine and mixed drinks. Food service is available on-board as well as coffee, tea, soft drinks, water & other beverages. Alcoholic beverages purchased off site are not permitted onboard the ferry.

Is there parking at the St. Pete landing site?

The Sundial Garage is three blocks away with an entrance located on 2nd Street, south of 2nd Avenue North. All customers who purchase a ticket for the Cross-Bay Ferry and who park in the Sundial Garage will be given a parking pass, upon request of the ferry staff, which a patron can use upon exiting the Sundial Garage to get free parking for that day.  There are also several other garages and lots downtown which are also open to the public for market rates.  There is also limited availability of metered surface parking spaces in downtown St. Petersburg.

There are three (3) accessible spaces along the east side of Bayshore Drive Northeast just north of the entrance to the ferry.  There is an accessible route from this point to the vessel and the vessel is also accessible.

There are also three spaces on the east side of Bayshore Drive Northeast with designated signs that allow drop off and pick up for the public. There is no charge to utilize these spaces.

The physical address for the ferry terminal is: 375 Bayshore Drive NE Saint Petersburg, Florida

Does the vessel run during periods of fog?

While the vessel is fully capable of running during fog, the Captain of the Port (U.S. Coast Guard) prevents all vessels from operating during periods of reduced visibility in Tampa Bay.  In these situations, any delays are outside of the ferry’s operating control.

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